Full copy of every logistics email and SMS a bootcamp registrant receives from purchase through the day before the event. Pulled from TicketSpice and GHL on Aug 11, 2026 for Valerie to review and suggest copy tweaks.
Prepared by Paul | Aug 11, 2026 | ClickUp 86e2rhqt0
How to use this doc
Each section is one email or SMS in the order a registrant receives it. Source is labeled TicketSpice or GHL. The body text is exactly what goes out today. Opportunity notes are at the bottom of each card.
One bug found during the audit timing bug
The Pre-Event SMS (#8 below) fires 7 days before the event but the copy says “kicks off tomorrow.” The wait step timing and the copy are mismatched. Needs to be fixed before Aug 17 (when it will fire).
Email chain overview
The path a buyer takes from purchase to event day. Scroll to zoom, drag to pan.
flowchart TD
BUY["Registrant buys on TicketSpice"] --> TS["1 - TicketSpice\nPurchase confirmation\nImmediate, all buyers"]
TS --> GHL_SYNC["GHL receives contact via Zapier"]
GHL_SYNC --> GA_Q{Ticket type}
GA_Q -->|GA| GA["2 - GHL: GA Confirmation\nYour ticket is confirmed"]
GA_Q -->|VIP| VIP1["3 - GHL: VIP Confirmation\nVIP confirmed, from Chuck"]
VIP1 --> VIP2["4 - GHL: Shipping address request\nWhere to ship Black Pivot Points"]
VIP2 --> VIP3["5 - GHL: Workbook and Solo access\nBootcamp workbook, Flight School Solo"]
GA_Q -->|Team Support| TS1["6 - GHL: Shipping address request\nWhere to ship Blue Pivot Points"]
TS1 --> TS2["7 - GHL: Prep videos and Elite access\nTeam Support prep, Flight School Elite"]
GA --> WAIT["Wait until 7 days before Aug 24"]
VIP3 --> WAIT
TS2 --> WAIT
WAIT -->|Aug 17| SMS["8 - GHL: Pre-Event SMS\nBUG: copy says tomorrow, fires 7 days early"]
classDef ts fill:#ede9fe,stroke:#7c3aed,color:#4c1d95
classDef ghl fill:#e0f2fe,stroke:#0ea5e9,color:#0c4a6e
classDef bug fill:#fef2f2,stroke:#dc2626,color:#7f1d1d
classDef ok fill:#f8fafc,stroke:#e2e8f0,color:#0f172a
class TS ts
class GHL_SYNC,GA,VIP1,VIP2,VIP3,TS1,TS2 ghl
class SMS bug
class BUY,GA_Q,WAIT ok
All emails, full copy
1TicketSpicePurchase Confirmation
Timing: Immediate on purchaseAudience: All buyers (GA + VIP)
Copy not available yet
The TicketSpice page editor requires a separate browser login to access notification email settings. To pull the copy: log into manage.ticketspice.com → Columbus 2026 → Notifications → copy the confirmation email body and paste it here.
Valerie opportunity: This is the first thing a buyer reads. Even one line beyond the order receipt sets the tone (“You made the right call — here is what to expect over the next few weeks”). Most platforms allow a custom note in the confirmation email body.
2GHLGAGA Confirmation
Timing: Immediately after purchase syncs to GHLFrom: jet@topreptraining.comAudience: GA buyers
Subject: Your Top Rep Bootcamp ticket is confirmed
Hi [First Name],
Your General Admission ticket to the Top Rep Bootcamp in Columbus is confirmed. We're glad you're joining us.
What your ticket includes
- Your seat at the live, two-day Bootcamp with the Top Rep coaching team
- Hands-on training in the Top Rep Selling System, objection handling, and closing
What happens next
- Closer to the event we'll send full logistics: schedule, venue, and what to bring.
- Keep an eye on this inbox so you don't miss any updates.
Want more from Bootcamp? VIP and Team Support upgrades add Flight School access, Pivot Points cards, and the digital training manuals before you arrive. Just reply to this email if you'd like to upgrade.
See you in Columbus,
The Top Rep Training Team
Valerie opportunities:
“We’re glad you’re joining us” is neutral. Could open with something that raises stakes (“You’re about to spend two days with the people who close at the highest rate in the industry”).
The “What happens next” bullet is purely logistical. A prep nudge here creates anticipation (“While you wait, here’s one thing you can do now to show up ready”).
The upgrade mention at the bottom is soft. Tying it to a specific outcome before a sell-out deadline would sharpen it.
3GHLVIPVIP Confirmation
Timing: Immediately on VIP purchaseFrom: chuck@topreptraining.comAudience: VIP buyers
Subject: VIP confirmed!
[First Name], congratulations, you've upgraded to VIP for the Top Rep Bootcamp, August 24th & 25th in Columbus, Ohio!
Here's what you receive (everything in General Admission, plus):
- Everything in General Admission
- Early Delivery of Black Pack Pivot Points ($897 VALUE)
- Early Delivery of Bootcamp Workbook
- Expedited Registration & Concierge Service
- Reserved Seating - up front with fellow VIPs
- 2 Additional Drink Tickets
- Top Rep Closers Hoodie
- Flight School Solo access - registration through 30 days post-bootcamp
See you in Columbus.
Chuck Thokey
Valerie opportunities:
Currently a bullet list of deliverables with no emotional arc. One line before the list changes the energy (“VIPs don’t just attend — they leave with an unfair advantage”).
Signed by Chuck, which is personal and credible. One sentence from Chuck about what VIPs typically come away with would reinforce the decision.
Timing: 12 minutes after VIP purchaseFrom: jet@topreptraining.comAudience: VIP buyers
Subject: Where should we ship your Black Pivot Point?
Hi [First Name],
We're excited to get your team ready for the Top Rep Bootcamp! As part of your VIP package, you'll receive a set of our exclusive Pivot Points flashcards for each of your registered attendees, so everyone can start mastering the Top Rep Selling System before Bootcamp even begins.
Could you please let us know the best address to ship your sets to? If there's a specific contact person or any delivery notes we should include, just let us know. We want to make sure everything gets to you quickly and safely!
Thanks so much, and we can't wait to see your team hit the ground running!
Best,
Top Rep Training
Valerie opportunities:
A logistics reply-request that could work harder. Adding when to expect the cards and what to do with them (“Your Pivot Points ship within 3 business days. Have your reps review the Top Rep Selling System using the cards before they arrive”) turns a logistics email into a prep email.
“We can’t wait to see your team hit the ground running!” is a common closer. Could be cut.
Subject: Your Bootcamp workbook and Flight School Solo access
Hi [First Name],
We're excited to help you and your team get a head start on Bootcamp preparation! As part of your VIP benefits, here are your exclusive links to the digital training manual and our in-house presentations. Reviewing these ahead of time will help your team get familiar with the Top Rep Selling System and maximize your Bootcamp experience.
VIP Orientation Video:
- Watch Now [link]
Start your VIP journey here! This quick video shares how to get the most from your VIP access, the five habits of past Top Rep champions, and why mastering the Top Rep Selling System now will set you up to lead and win at Bootcamp. Watch first to hit the ground running!
Digital Training Manual:
- Flight Plan Manual [link]
- Flight Instructor Manual [link]
Feel free to share these with your team and encourage everyone to review the materials before Bootcamp. We'll be diving deeper into these presentations and showing you how to use them for maximum impact during the event.
If you have any questions or need anything else, just let us know. We're here to support you every step of the way!
See you!
Best,
Top Rep Training
Your Bootcamp workbook: [link]
Valerie opportunities:
Three separate sections (orientation video, digital manuals, workbook) with no hierarchy. A numbered “start here” sequence reduces friction and increases open rates (“1. Watch the orientation video. 2. Read the Flight Plan Manual. 3. Log into Flight School.”).
“We’re here to support you every step of the way!” is filler. Cut it.
The workbook link at the bottom appears as a raw template variable with no surrounding context. Worth integrating into the body or removing.
Timing: 18 minutes after Team Support purchaseFrom: jet@topreptraining.comAudience: Team Support add-on buyers
Subject: Where should we ship your Blue Pivot Points?
Hi [First Name],
We're excited to get your team ready for the Top Rep Bootcamp! As part of your Team Support package, you'll receive a set of our exclusive Pivot Points flashcards for each of your registered attendees, so everyone can start mastering the Top Rep Selling System before Bootcamp even begins.
Could you please let us know the best address to ship your sets to? If there's a specific contact person or any delivery notes we should include, just let us know. We want to make sure everything gets to you quickly and safely!
Thanks so much, and we can't wait to see your team hit the ground running!
Best,
Top Rep Training
Valerie opportunities: Same notes as #4 above. This email is near-identical to the VIP shipping email. The two buyer types are different enough to warrant different framing (VIP is typically one buyer buying for their own team; Team Support is an add-on for an existing GA buyer). A differentiated tone here would reinforce that distinction.
7GHLTeam SupportPrep Videos + Flight School Elite Access
Timing: 21 minutes after Team Support purchase (after #6)From: jet@topreptraining.comAudience: Team Support add-on buyers
Subject: Your Team Support prep videos and Flight School Elite access
Hi [First Name],
We're excited to help you and your team get a head start on Bootcamp preparation! As part of your Team Support benefits, here are your exclusive links to the digital training manual and our in-house presentations. Reviewing these ahead of time will help your team get familiar with the Top Rep Selling System and maximize your Bootcamp experience.
Team Orientation Video:
- Watch Now [link]
Start your Team Support journey here! This quick video shares how to get the most from your Team Support access, the five habits of past Top Rep champions, and why mastering the Top Rep Selling System now will set you up to lead and win at Bootcamp. Watch first to hit the ground running!
Digital Training Manual:
- Flight Plan Manual [link]
- Flight Instructor Manual [link]
Feel free to share these with your team and encourage everyone to review the materials before Bootcamp. We'll be diving deeper into these presentations and showing you how to use them for maximum impact during the event.
If you have any questions or need anything else, just let us know. We're here to support you every step of the way!
See you!
Best,
Top Rep Training
Your prep videos: [link]
Valerie opportunities: Same structural notes as #5 above. This email is near-identical to the VIP workbook email. Same differentiation opportunity as noted in #6.
8GHLSMStiming bugPre-Event Reminder SMS
Timing: 7 days before Aug 24 = fires Aug 17From: +1 937-954-2868 (Top Rep main line)Audience: All registrants
Bug: the wait step fires 7 days out but the copy says “tomorrow”
The GHL wait step is configured to fire 7 days before the event (Aug 17), but the SMS body says “kicks off tomorrow.” This will confuse registrants who receive it on Aug 17 when the bootcamp is still a week away. Fix needed before Aug 17. Options: (a) change the wait step from 7 days to 1 day before the event, or (b) update the copy to say “in one week” instead of “tomorrow.” Option (a) is recommended.
SMS body (as currently configured):
[First Name], Bootcamp kicks off tomorrow, Aug 24th. Registration, Vendor Expo, and Continental Breakfast start at 7 AM. We're excited to see your team tomorrow!
Valerie opportunity (after the bug is fixed): This is the last message registrants read before arriving. One line of anticipation beyond logistics would land well at this stage (“You’re one day away from the room where your next 12 months get decided. See you there.”).
Summary: where to focus
#
Touchpoint
Source
Biggest lever
1
Purchase confirmation
TicketSpice
Copy not yet available — pull from TS admin
2
GA confirmation
GHL
Opening line + “what to do now” prep nudge
3
VIP confirmation
GHL
Add emotional close after benefit list; Chuck’s voice underused
Fix timing bug first, then sharpen anticipation line
Cross-cutting theme
Most emails open with “We’re excited!” and close with generic filler (“We’re here for you every step of the way!”). Replacing these with specificity — what registrants will be able to DO differently after Bootcamp, and why they should start preparing NOW — is the single highest-leverage change across all touchpoints.
Email map for ClickUp 86e2rhqt0 (Help Valerie review registrant logistics communications). GHL workflow copy pulled Aug 11, 2026 from live Top Rep account. TicketSpice confirmation email copy not yet captured.